Two VIP gaming clubs of Macau junket promoter Tak Chun Group have had their customer service quality certified by SGS SA, a testing laboratory business based in Switzerland.
Tak Chun gave the news on Wednesday at a certification ceremony, saying it sought the recognition as it looks to expand its gaming business in Macau.
The two VIP clubs obtaining the “SGS Qualicert” are located respectively at the Galaxy Macau casino resort on Cotai and the StarWorld Macau casino hotel in the downtown district. Both resorts are operated under the licence of Galaxy Entertainment Group Ltd.
Levo Chan (pictured left), Tak Chun chief executive, received the certification documents from SGS Hong Kong Ltd’s managing director Robert Parrish (pictured right) at Wednesday’s event.
“Tak Chun Group will continue to enhance its input of resources to further expand its gaming business, so as to foster the development of the entertainment and gaming industry in Macau,” Mr Chan said at the ceremony. The Tak Chun activities verified by SGS included its concierge services, the handling of account enquiries and booking services on behalf of clients.
Thomas Ng, a consultant to Tak Chun who advises the group on its service quality accreditation, told GGRAsia on the sidelines of the event that the junket firm would like to gain SGS accreditation for other Macau VIP gaming clubs it promotes. Such effort would help the firm “stay competitive” amid strong market competition for the business of high roller players.
Rival VIP gaming promoter Suncity Group received SGS Qualicert recognition for its VIP gaming club in StarWorld Macao, and its clubs at the Venetian Macao and Sands Cotai Central, properties operated by Sands China Ltd, according to an official release from SGS issued in February 2014.
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