Cash handling and transaction equipment specialist NRT Technology Corp is accelerating its expansion across Asia, with plans to introduce three kiosks this year that go beyond the group’s well-known ticket redemption product.
The new offerings include kiosks for currency exchange, chip redemption, and chip purchase, stated Art Ayow (pictured), NRT’s senior vice president for business development – international, in comments to GGRAsia.
NRT is already a leading provider in Macau’s casino floors regarding ticket redemption technology, “commanding up to a 70-percent market share,” according to Mr Ayow.
“It’s 100 percent in Singapore, and quite a substantial amount elsewhere,” he said.
“Our long-term plan is to cultivate the Asian market, and one of the things we’ll do is to increase the number of products we have in the marketplace,” he added.
The company displayed its three new kiosks at the Global Gaming Expo (G2E) Asia 2025, a major casino industry trade show and conference that took place in Macau in early May.
The currency exchange kiosk allows patrons to convert their currencies into those used on the gaming floor, such as Hong Kong dollars at Macau’s casinos. It currently supports Chinese renminbi, Japanese yen, U.S. dollars, and the Macau pataca. “But we have the capacity to increase that to as many as 20 currencies,” Mr Ayow told GGRAsia.
The other two kiosks – Chip Redemption and Chip Purchase – allow casino customers to redeem cash for chips or purchase chips for gambling without the need to queue at the gaming venue’s cashier. “That essentially means customers don’t have to wait, and if they don’t need to line up, it means casinos can generate revenue faster,” he explained.
NRT plans to roll out all three kiosks later this year. “We expect to have a couple of them [installed] at one of the largest operators here [in Macau] within seven to eight weeks at most,” said Mr Ayow.
“I can’t disclose the number of orders [we have received], but we’ll have a substantial amount,” he added.
The executive said the firm is also working on enhancing its existing products and technology. The company has integrated jackpot payout capabilities into its existing ticket redemption kiosks, allowing operators to provide both functions within a single unit.
“This feature was introduced and developed with Marina Bay Sands in Singapore, and now everybody else wants it,” he added. Marina Bay Sands is run by a unit of casino firm Las Vegas Sands Corp, the latter also the parent of Macau casino concessionaire Sands China Ltd.
According to Mr Ayow, NRT has also deployed its products in the Philippines, South Korea, Vietnam and other Asian jurisdictions, as well as in other places like the United States, Canada and Latin America.
The company is also eyeing future opportunities in Thailand, where casino legalisation is currently being discussed, as well as in Japan, where the country’s first integrated resort with casino, MGM Osaka, is due to open in the autumn of 2030.
While it may take years before these two markets materialise, Mr Ayow observed that “planning has to start now”.
“I’m personally very bullish about the Asian market,” he added.
