Management has apologised to affected customers of the Golden Reel, a Ferris wheel at Macau’s Studio City casino resort (pictured in a file photo), after a number were left stranded on the ride on Christmas Day.
“Studio City acknowledges the incident and will further investigate the matter. We apologised for any inconvenience caused to the impacted patrons,” a spokesperson for the resort told GGRAsia in an emailed statement.
Media had reported that more than 100 people were on board the Golden Reel’s capsules when the ride stopped at around 4.30pm on Christmas Day.
The reports said it took around one hour for all passengers to be disembarked after the alarm was raised. No one was injured during the incident, the reports added.
Studio City is 60 percent owned by Asian casino operator Melco Crown Entertainment Ltd.
The US$3.2-billion Cotai casino resort, which opened on October 27, has been marketed as having family appeal because of the range of its non-gaming attractions, including the 130-metre-high figure of eight Ferris wheel.
The ride is installed between the two hotel towers of the property and is said to be Asia’s highest such attraction.
GGRAsia approached Macau’s Land, Public Works and Transport Bureau – a public body involved in licensing the Golden Reel – seeking comment on the stoppage. In an email received by GGRAsia on Wednesday, the bureau said that “the supervision of this facility is not in our scope of management” and referred us instead to the Civic and Municipal Affairs Bureau.
(Updated Wednesday Dec 30, 5.45pm)
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Wilfred Wong Ying Wai
President and chief operating officer of Macau-based casino operator Sands China