Casino equipment and cash handling technology maker SuzoHapp Group says a Canadian factory it operates has achieved ISO 9001:2015 accreditation.
The certification criteria are said to include strong focus on customer care, on process and on continual improvement, according to a press release issued by the company.
The facility concerned (pictured) manufactures the group’s Bill-to-Bill currency management systems and its MFL bill validator.
“We are very proud of this outstanding result. The ISO 9001 certification reflects SuzoHapp’s commitment to the highest standards in quality and customer service,” said Steve Pallotta, the group’s corporate executive vice president of operations, in a statement accompanying the press announcement.
To become ISO 9001 certified, a company must fulfil requirements outlined by the ISO – the International Standardization Organization – and must “demonstrate a quality management system with the ability consistently to provide quality products enhancing customer satisfaction,” according to the release.
SuzoHapp is owned by affiliates of Acon Investments LLC, a private equity investment firm based in Washington D.C. in the United States. According to the press statement Acon Investments has responsibility for managing approximately US$4.4 billion of capital.
SuzoHapp is currently broadening its product range and reach in order to cover any self-service application – from transportation to retailing, to amusement and gaming, Geoffrey McDowell, managing director for Asia Pacific, told GGRAsia at the Global Gaming Expo (G2E) Asia 2016, held in Macau in May.
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