Tourist satisfaction with Macau’s casinos fell by 10.3 percentage points year-on-year in 2017, shows the latest survey released by the city’s Statistics and Census Service, published on Friday.
The sub-index measuring tourist satisfaction with the city’s casinos dropped to 73.9 percent in full-year 2017, in comparison with 84.2 percent in the previous year. The sub-index stood at 75.4 points in the fourth quarter of 2017, down 9.4 percentage points from the prior-year period, but up 4.4 percentage points sequentially.
No explanation was provided for the decline in visitor satisfaction with the city’s casinos.
For the whole of 2017, visitors’ satisfaction towards most of the city’s services and facilities showed a decline, according to the statistics bureau.
The proportion of visitors satisfied with the services and facilities of Macau hotels in 2017 dropped by 4.2 percentage points year-on-year, to 85.9 percent. The share of those who complimented the services of travel agencies decreased by 14.6 percentage points, to 70.7 percent.
The Statistics and Census Service had also reported on Friday that the total spending – excluding gaming expenses – of visitors to Macau last year reached MOP61.32 billion (US$7.6 billion), up 16.4 percent year-on-year.
Macau recorded more than 32.6 million visitor arrivals in 2017, an increase of 5.4 percent from 2016, according to official data.
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"The most worrying [thing] is whether [mainland] China will again tighten the issuance of travel visas [for visits to Macau]"
Luiz Lam Kai Kuong
Macau junket investor