Macau casino concessionaire MGM China Holdings Ltd says it has partnered with Macau’s Labour Affairs Bureau (DSAL) to launch a “Professional Workforce Development Series－Emcee Skills Training Programme”.
The initiative aims to provide further employee training opportunities, as well as support the growth of the city’s meetings, incentives, conferences, and exhibitions (MICE) sector, along with that of the cultural and sports sectors.
The progamme, coordinated by the Macau Live Streamer and Influencer Association, was “designed to enhance team members’ presentation and grooming skills, thereby elevating the customer experience and contributing to the development of the related industries,” stated MGM China in a press release.
According to the announcement, 30 employees from various departments of MGM China took part in “10-hour immersive training, which covered four key areas: public speaking fundamentals, emcee styling and grooming, stage presentation, and thematic speech delivery”.
“Upon completion and assessment, participants were awarded a joint certificate from DSAL and MGM,” it added.
MGM China runs the MGM Macau resort on the city’s peninsula, and MGM Cotai in the newer casino district.
The update cited Chan Tze Wai, deputy director of DSAL, as saying that “excellent communication and presentation skills” were “essential for tourism professionals to deliver high-quality service”.
“To continuously enhance the professionalism and presentation skills of industry professionals, DSAL and MGM have pioneered and jointly launched this programme,” she added.
Wendy Yu, executive vice president of human resources at MGM China, said in prepared remarks that the company’s employees were the group’s “most valuable assets,” and the casino firm was “committed to supporting their holistic advancement”.
“Outstanding communication skills are a vital gateway for conveying corporate image, a key to event success, and a core competency in delivering premium service,” she stated.
“This programme further enhances our team members’ overall capabilities and self-confidence, empowering them to build confidence through their voice and convey professionalism through their presence,” Ms Yu added.
MGM China said that, since 2020, it has partnered with DSAL to provide “professional training to over 5,700” of its employees.
The company added: “Looking ahead, MGM China will continue to offer more learning opportunities to cultivate more outstanding talents for the industry.”
