DigiPlus Interactive Corp, a Philippines-based provider of digital entertainment including its BingoPlus, ArenaPlus, and GameZone brands in the domestic market, says it “continues to strengthen its investments and capabilities in customer care”.
In a Monday update, the parent said its 24/7 customer service operations were now backed by a 450-strong workforce, “reflecting sustained investment in high-calibre talent, intensive training, and rigorous service standards”.
Carlos Feliciano, the group’s customer service director, was cited as saying: “We recognise our responsibility to build and sustain a customer-first service culture.”
He added that by DigiPlus “streamlining processes for simplicity and speed, we aim to make support effortless and intuitive; and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players”.
The statement said that in 2025, the DigiPlus customer service team collectively logged over 87,000 training hours.
The firm added that responsible gaming “remains a key pillar of DigiPlus’ customer care strategy”.
The company said its customer service teams undergo training specifically on that topic, so they can “recognise potential indicators of gaming-related concerns among customers and respond with professionalism, empathy, and appropriate support”.
DigiPlus further noted that as part of that approach, customer care teams are trained to guide players through available responsible gaming tools and safeguards on the platforms.
These include options to manage gaming duration or schedule, set limits on deposits or spending, or request self-exclusion or temporary account deactivation.
The firm stated: “These responsible gaming tools are designed and pioneered by DigiPlus to help protect players and encourage more mindful and balanced gameplay.”
